Shipping & Delivery Policy

SAHOO is a digital streaming platform. We do not sell or ship any physical goods, so there is no courier, freight, or postal delivery involved in any purchase made on our website (sahoo.video) or mobile application. This page explains how "delivery" works for our digital products.

1. Digital Delivery of Subscriptions

When you purchase a subscription plan, "delivery" means the digital activation of your plan on your SAHOO account. This happens instantly and automatically once your payment is confirmed by our payment gateway partner (Razorpay, CCAvenue, or PayU) - typically within a few seconds of successful payment, and almost always within a few minutes in the rare case of a delayed payment confirmation.

No physical item, card, or document is shipped to you. Your subscription is reflected directly in your account under "My Subscription" and unlocks full access to eligible Content immediately.

2. No Shipping Address Required

Since nothing is physically shipped, we do not collect or require a shipping address for subscription purchases. The address fields available in your Profile are used solely for your personal records and, where applicable, for identity/payout verification related to wallet withdrawals - not for delivering any product.

3. Delivery Delays

In the rare event that your payment is successful but your subscription is not activated within 30 minutes, please do not attempt the payment again. Instead, contact us via our Contact Us page with your payment reference/transaction ID, and we will manually verify and activate your plan or process a refund per our Refund & Cancellation Policy.

4. Access & Availability

Once activated, your subscription can be accessed from the SAHOO website or mobile app by logging in with your registered mobile number and password, on any supported device, subject to the device-limit associated with your plan. Streaming requires an active internet connection; we do not currently offer offline downloads.

5. Contact Us

For any questions about accessing your subscription after payment, please reach out via our Contact Us page.