Refund & Cancellation Policy

This policy explains how subscription payments, cancellations, and refunds work on SAHOO. It applies to purchases made through our website (sahoo.video) and mobile application.

1. Subscription Activation

Subscription plans are digital products that activate instantly and automatically upon successful payment confirmation from our payment gateway partner (Razorpay, CCAvenue, or PayU). There is no physical shipment or delivery delay - your plan is unlocked the moment payment is verified, and its validity period begins immediately.

2. Cancellation

SAHOO subscriptions are prepaid, fixed-term plans (e.g. monthly, quarterly, yearly) and do not auto-renew unless explicitly stated at checkout. As there is no recurring billing to cancel, there is no separate "cancellation" step required - your plan simply expires at the end of its validity period shown on your Subscribe / My Subscription page, and you will not be charged again unless you choose to purchase a new plan.

3. Refund Eligibility

Because subscription access is granted instantly and content becomes available for streaming immediately, subscription payments are generally non-refundable, except in the following cases:

• Duplicate or failed payment: if you were charged more than once for the same plan, or charged but your account was not upgraded due to a technical error, the excess/failed amount will be refunded in full.
• Unauthorised transaction: if you did not authorise the payment and can demonstrate this (e.g. your payment method was used without your consent), we will investigate and, if confirmed, issue a refund.
• Service unavailability: if the Platform was materially unavailable for an extended period immediately after your purchase due to an issue on our end, you may request a pro-rated refund or credit at our discretion.

Refund requests must be raised within 7 days of the original payment via our Contact Us page, along with your registered mobile number and payment reference/transaction ID.

4. Refund Processing Time

Approved refunds are processed back to the original payment method (card, UPI, netbanking, or wallet, as applicable) within 7-10 business days of approval, though your bank or payment provider may take a few additional days to reflect the amount depending on their own processing timelines.

5. Wallet & Referral Earnings

Wallet balances earned through the referral program are separate from subscription payments and are not "refundable" in the traditional sense - they represent earned credit, governed by the Referral Settings visible in the Wallet section, and can be withdrawn once your bank/UPI payout details are added to your Profile, subject to the minimum withdrawal amount in force at the time.

6. How to Request a Refund

To request a refund, please contact us with your registered mobile number, the plan purchased, and the payment/transaction ID, via the details on our Contact Us page. We aim to respond to all refund requests within 3-5 business days.

7. Changes to This Policy

We may revise this Refund & Cancellation Policy from time to time; the version in effect at the time of your purchase governs that transaction.